Write down a clear, consistent attendance process.
Give employees and managers the same instructions for reporting absences, recording facts, and following up. This template avoids prescribing discipline or deciding which absences count.
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Draft the reporting and follow-up process
Set operational instructions without embedding automatic discipline or deciding which absences are protected.
Draft attendance process
Reporting an absence: Notify the shift manager through the employee portal and follow any urgent-contact procedure for your workplace.
Late arrival: If you expect to arrive late, notify the shift manager as soon as reasonably possible and provide your estimated arrival time when known.
Manager review: The manager will review the report, confirm any schedule change, and tell the employee how follow-up will occur.
Recordkeeping: Record objective details such as the scheduled shift, when and how notice was received, manager actions, and coverage changes.
Sensitive matters: Do not enter medical details in an ordinary attendance record. Route possible leave, accommodation, injury, or other protected matters through the designated confidential process.
Separate reporting steps from consequences
Tell employees how and when to report an absence or late arrival. Do not use a template to decide whether an event is excused, counts toward discipline, or is legally protected; have counsel review those rules for every place you operate.
Record facts, not assumptions
Keep the record focused on the scheduled shift, notice time and channel, operational response, and corrections. Avoid diagnoses or unnecessary medical details in ordinary attendance notes.
Route sensitive matters appropriately
Give managers a named internal contact or process for potential leave, accommodation, workplace injury, or other sensitive requests. Restrict access to information that should be handled confidentially.
Use the same review process
Describe who reviews an attendance concern, how the employee can correct a factual error, and where the final record is kept. Counsel should review any disciplinary, point, or termination provisions separately.
Manager checklist
- Name the reporting channels and urgent-contact backup.
- Explain the manager response and recordkeeping steps.
- Define a confidential route for potential leave, accommodation, or injury matters.
- Keep the reporting process separate from discipline and protected-absence decisions.
- Ask employment counsel to review all state and local versions before adoption.