An employee can't sign in

Check these first

1. They're using your company's sign-in link. It looks like appyshift.com/portal/your-company/login.
2. The email on their employee record is spelled right.
3. They're an active employee and allowed to use the employee app.
4. They've tried Forgot? next to the Password box to reset their password.

If they land in the wrong company

Have them sign out, then use your company's own sign-in link. People who work for more than one company may need to choose the right one after they sign in.

If onboarding blocks their home page

Your company may require onboarding before the rest of the app opens. Have them finish their required tasks, or check your onboarding settings.